PRIVACY POLICY
1. General Information
This Privacy Policy explains how FlexoGraf collects, uses, and protects personal data of visitors to the website:
Website: https://flexograf.net/
Contact Email: [email protected]
Country: Kosovo
We process personal data in accordance with Law No. 06/L-082 on the Protection of Personal Data and GDPR principles.
2. Personal Data We Collect
Data provided by users:
When users fill out forms on the website, the following data may be collected:
- First and last name
- Email address
- Phone number
- Message or request submitted
Technical and automatic data:
When you visit our website, the following data may be automatically collected:
- IP address
- Device type and browser
- Pages visited
- Date and time of visit
- Interaction with website content
These data are used for statistical analysis and to improve our services.
3. Purpose of Data Processing
Personal data are processed for the following purposes:
- Responding to user requests
- Communication with clients and partners
- Statistical analysis of website traffic
- Improving user experience
- Digital marketing and content optimization
4. Legal Basis for Processing
The processing of personal data is based on:
User consent
- e.g., for cookies and marketing.
Legitimate interest of the company
- e.g., for statistical analysis and website improvement.
User request
- e.g., when the user submits a contact form.
5. Cookies and Tracking Technologies
The website uses cookies and similar technologies to:
- Analyze website traffic
- Improve user experience
- Measure marketing performance
- Personalize content
The website may use services such as:
- Google Analytics
- Meta Pixel
- Embedded content from YouTube or social networks
These services may process user data according to their privacy policies.
6. Third Parties That May Receive Data
In some cases, data may be processed by trusted service providers, such as:
- Google
- Meta (Facebook)
- Video platforms or social networks
- Technology service providers
These companies may process data outside Kosovo or the EU in accordance with international data protection rules.
7. Data Retention Period
Personal data are retained only as long as necessary to:
- Fulfill the purposes for which they were collected
- Comply with legal obligations
- Conduct statistical analysis of the website
After this period, data are deleted or anonymized.
8. User Rights
Under data protection law, users have the right to:
- Request access to their data
- Request correction of their data
- Request deletion of their data
- Restrict the processing of their data
- Object to the processing of their data
- Withdraw consent at any time
9. How to Exercise Your Rights
For any request regarding personal data, please contact us at:
Email: [email protected]
We will respond in accordance with data protection laws.
10. Data Security
We implement technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss or destruction
- Alteration or misuse
11. Changes to This Policy
This policy may be updated from time to time to reflect legal or technological changes.
